Delivery Timeline

• Standard Delivery: 3–7 business days
  
• Express Delivery: 1–3 business days (available at extra cost)
  
• Rural or remote locations may require additional time
  

Shipping Charges

• Free delivery for orders above 2000
  
• Flat-rate or weight-based shipping for smaller orders
  

Order Tracking

You will receive a tracking link via email/SMS once your order is shipped.

Damaged or Missing Items

If your order arrives damaged:

• Take clear photos/videos immediately
  
• Email us at support@montevelle.com within 48 hours
  
• We will arrange a replacement or refund as per our return policy
  

Failed Delivery

If the courier cannot deliver due to incorrect address or repeated missed attempts, the package may be returned to us. Re-delivery charges may apply.